A summary from Google IT supports
In this blog, we’ll explore Different case studies of Nepal each with unique IT challenges.
💻 Case Study #1: Network Funtime Company
The Problem:
The Fix:
- 💼 Standardize hardware with a reliable, mid-tier laptop model.
- 📋 Create an inventory system — even a spreadsheet is a good start.
- 🔒 Enforce password policies with minimum strength requirements.
- 👨💻 Shift IT responsibilities away from HR via a support email or ticket system.
🧑💼 Case Study #2: W.D. Widgets
The Problem:
This sales-driven company used only Windows machines. While they did use Active Directory, all software installs were manual and customer data was stored on a single local server with no backups. Everything was managed via one overworked IT person.
The Fix:
- 🚀 Automate installs with Windows Imaging or tools like PDQ Deploy.
- ☁️ Migrate services to cloud platforms like Office 365 or Google Workspace.
- 🗄️ Backup customer data with reliable cloud solutions.
- 🔐 Use group policies to restrict access to sensitive folders.
- 📨 Centralize support using a ticketing system or internal IT portal.
🌱 Case Study #3: Dewgood
The Problem:
This non-profit had budget limitations, a single overloaded server, and a confusing ticketing system. Laptops were bought the day an employee was hired. Website downtime was frequent, and there was no clear IT disaster recovery plan.
The Fix:
- 🧾 Replace confusing ticket systems with options like Freshdesk or Google Forms.
- 💬 Use chat platforms like Slack or Mattermost for internal communication.
- 🖥️ Automate new hire setups with software deployment scripts or images.
- 📀 Backup data offsite and in the cloud (not just with portable drives).
- 📉 Establish a disaster recovery plan with hosting failover and uptime monitoring.
✅ Case Study #3: CodeYak Pvt. Ltd. (Startup Tech Company – Kathmandu)
🚩 The Problem:
A fast-growing startup in Kathmandu with 35 software engineers lets each dev pick their own tools and OS. There’s no centralized control over updates or software licensing. Developers often work on unpatched or outdated systems, and some even use pirated software unknowingly. The CTO manages IT duties part-time.
🛠️ The Solution:
- 🧰 Standardize dev tools and OS (e.g., Ubuntu LTS or Windows Pro).
- 📋 Use open-source license managers like FOSSology.
- 🔄 Centralize updates using WSUS (Windows) or Landscape (Ubuntu).
- 👨💻 Hire a dedicated sysadmin or use an outsourced IT provider.
- 🔐 Enforce password + 2FA policy on all machines and Git repositories.
✅ Case Study #4: Nepal Handicrafts Export Co. (Export Business – Patan)
🚩 The Problem:
The company relies on emailing spreadsheets for order tracking. Files are often misplaced or version conflicts occur. There’s no shared calendar or CRM system. Internet is slow, and IT support is handled by a local shop on demand.
🛠️ The Solution:
- ☁️ Migrate to cloud-based tools like Google Workspace (Docs, Sheets, Gmail).
- 📊 Introduce a basic CRM (e.g., HubSpot Free or Zoho).
- 🌐 Upgrade to dedicated internet or 4G backup router.
- 🧑💼 Hire or contract a freelance IT support technician monthly.
- 🔄 Automate daily data backups to Google Drive or Dropbox.
✅ Case Study #5: ShikshaSathi Foundation (Education Non-Profit – Pokhara)
🚩 The Problem:
This NGO offers computer literacy classes in rural schools. They install desktop labs but don’t provide remote support. Teachers don’t know how to troubleshoot, and computers often remain broken for weeks. They also don't track the machines or usage data.
🛠️ The Solution:
- 🎯 Use open-source classroom management systems like Veyon.
- 🛠️ Train one IT focal teacher per school (basic troubleshooting, updates).
- 📦 Create offline installation USBs with Nepali-friendly Linux OS (e.g., Linux Mint).
- 🧾 Maintain a device inventory spreadsheet shared via cloud.
- 📡 Pilot remote desktop support via AnyDesk or NoMachine.
✅ Case Study #6: KTM Legal Services (Law Firm – Kathmandu)
🚩 The Problem:
Lawyers keep confidential documents on personal laptops. No encryption is used, and case files are sometimes shared via unsecured email or even Facebook Messenger. There’s no file backup, and ransomware threats have hit other law firms in the city.
🛠️ The Solution:
- 🔒 Encrypt laptops and enable BitLocker (Windows) or LUKS (Linux).
- 📁 Use secure cloud storage like OneDrive or pCloud (based in Switzerland).
- 📩 Migrate to a secure email provider with end-to-end encryption.
- 🛡️ Implement a firewall + antivirus suite (ESET, Bitdefender).
- 🎓 Conduct basic cybersecurity training for all staff.
✅ Case Study #7: Himalaya Trek & Tour (Tourism – Thamel, Kathmandu)
🚩 The Problem:
A tourism company still relies on phone bookings and handwritten logs. Their website isn’t mobile-friendly, and they receive most queries via Facebook Messenger — which are often lost. Staff don’t check emails regularly and have no calendar coordination.
🛠️ The Solution:
- 🌍 Rebuild website with responsive design and booking engine (e.g., WordPress + WP Travel).
- 📲 Use WhatsApp Business or Messenger CRM plugins to manage leads.
- 📅 Sync team with shared Google Calendar for tour schedules.
- 📬 Set up company-wide professional emails (info@, sales@).
- 🎥 Train staff to check email and calendar daily via mobile.
✅ Case Study #8: Sajha Clinic Network (Small Healthcare Chain – Bharatpur & Birgunj)
🚩 The Problem:
This chain of clinics stores patient data in Excel files on individual computers. There’s no EMR (Electronic Medical Record), and computers are not networked. When a patient visits another branch, staff have to call and ask for files to be emailed — leading to delays and risk of data leaks.
🛠️ The Solution:
- 🏥 Deploy an open-source EMR like OpenMRS or Bahmni.
- 🖥️ Setup LAN within clinics and VPN between branches.
- 💽 Store patient data in centralized NAS with daily backup.
- 🔍 Use role-based access controls to protect sensitive data.
- 📊 Train staff on using EMRs and handling digital records securely.
🔚 Conclusion
Small companies often put IT on the back burner — until it becomes a fire. The good news? You don’t need enterprise tools to build a resilient IT system. You just need a strategy that scales with your needs.
Start small, improve iteratively, and prioritize the basics: security, automation, and communication
